Refund policy
At PicoLibo, we stand behind the quality of our products and aim to ensure our customers are completely satisfied with their purchases. If for any reason you are not 100% satisfied with the quality of any item you receive within 30 days of receipt, we welcome you to return the item for a replacement, a refund, or a repair, depending on your preference.
Eligibility for Returns and Refunds
Given the personalized nature of our products, please note the following conditions where customers will not be eligible for a refund or replacement:
- Errors made during the ordering process by the customer, such as typos or incorrect selections.
- Defects resulting from ordinary wear and tear or abnormal use.
- Change of mind by the customer.
We understand that our customers have unique preferences, especially when it comes to personalized items. Therefore, we ask that you double-check your order for accuracy, including spelling and customization details, before finalizing your purchase. As most of our products are made-to-order based on your specifications, we cannot accept returns due to a change of mind.
Quality Inspection and Return Process
In the rare event of a faulty or incorrect item, we may request the item be returned to us for a quality inspection. This helps us ensure such issues are prevented in the future. If you need to return an item, please contact our customer service team at sarah@picolibo.com for detailed instructions on how to proceed with the return.
Refund Processing
Once we receive the returned product, refunds typically take up to 2 weeks to be processed. We strive to expedite this process to ensure your satisfaction.
Shipping and Delivery
While we make every effort to deliver your order as quickly as possible, please note that the estimated arrival date is just that – an estimate. We do not guarantee that products will arrive on or before the specified date.
Contact Us
For any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact us. We are here to assist you and ensure your shopping experience with PicoLibo is delightful.